Set up WhatsApp Business API

If you don't have one yet, create a Meta Business Account and a Facebook Developer Account.

The Developer Account must be linked to your Business Account.

Go to developers.facebook.com/apps and click on "Create App".

• Select the type "Business"
• Choose a name (e.g. "MyCompany WhatsApp Bot")
• Select your Business Account

In your new app, click "Add Products" in the dashboard and select "WhatsApp".

Follow the setup wizard to activate the WhatsApp Business API.

Under WhatsApp > API Setup you'll find a test phone number. The Phone Number ID is displayed directly below it.

Copy this ID – you'll need it later in the BitPalm Dashboard.

The temporary token on the API setup page expires after 24h. For a permanent token:

1. Go to Business Settings > System Users
2. Create a new System User with Adminrole
3. Click on "Generate New Token"
4. Select your app and enable the permissions: whatsapp_business_messaging & whatsapp_business_management

The Verify Token is any string you define yourself. It's used to verify the webhook.

Choose a secure, random string. It must be identical in the Meta Portal and the BitPalm Dashboard.

Go to WhatsApp > Configuration > Webhook and enter the following URL:

Enter the same value as your Verify Token from step 6.

After webhook verification, you need to subscribe to the relevant fields. Click "Webhook fields" and enable: "Manage":

This allows BitPalm to receive incoming WhatsApp messages from your customers.

Open your BitPalm Dashboard, navigate to Channels > WhatsApp and enter:

• Phone Number ID from step 4
• Access Token from step 5
• Verify Token from step 6

Click "Save" and send a test message to your WhatsApp number. Your agent's response should appear within a few seconds.